Terms of service
Last Updated: November 6, 2026
These Terms of Service govern your access to and use of the YOCELU website at https://yocelu.com/ and purchases made through our online store. By using the website or placing an order, you agree to these Terms and the applicable policies referenced below.
1. Website Use
You agree to use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, or use it in a way that may harm the store or other users.
2. Product Information
We make reasonable efforts to display product descriptions, images, sizes, colors, and other details accurately. Actual product appearance may vary due to screen settings, lighting, and other display conditions. Please review the information on each product page before ordering.
Product availability and displayed information may change without notice.
3. Prices and Payment
Prices, available payment methods, applicable shipping charges, and taxes are displayed during the shopping and checkout process. The final amount payable is shown before you submit your order.
Payment authorization and processing may be handled by the payment providers available at checkout.
4. Orders and Acceptance
Submitting an order is a request to purchase the selected products. An order confirmation indicates that your order information has been received; it does not necessarily mean that the order has completed every review or verification process.
We may contact you if additional information or verification is required to process an order. If an order cannot be fulfilled, we will take appropriate steps regarding the affected order and any payment collected.
5. Shipping and Delivery
Orders are processed within 1–3 business days after successful payment confirmation. Estimated shipping transit time is 6–9 business days after carrier handover.
We offer free standard shipping for orders shipped within the United States. Shipping options and any applicable charges for other destinations are displayed at checkout before payment.
Delivery dates are estimates and are not guaranteed. Please review our Shipping Policy for further details.
6. Order Changes and Cancellations
If you need to request an order change or cancellation, contact us as soon as possible. We cannot guarantee changes or cancellation after processing has started or a package has been handed over to the carrier.
7. Returns and Refunds
Return or refund requests may be submitted within 30 days from the delivery date. Return requests are subject to review and the procedures described in our Return & Refund Policy.
Approved refunds are processed within 1–3 business days. Payment providers or financial institutions may require additional time to post refunds.
8. Intellectual Property
Website content, including text, graphics, design elements, and other materials, may be protected by intellectual property laws. You may not reproduce, distribute, or use protected content without appropriate authorization.
9. User Communications
If you submit questions, feedback, or other communications, you agree that the information you provide is accurate and does not violate the rights of others or applicable law.
10. Third-Party Services and Links
Our website may use or link to third-party services. Those services may be subject to separate terms and privacy policies. We are not responsible for third-party websites or services that we do not operate.
11. Disclaimer
The website and its content are provided subject to applicable law. We do not guarantee uninterrupted or error-free website availability. Nothing in these Terms excludes rights or remedies that cannot be excluded under applicable law.
12. Limitation of Liability
To the extent permitted by applicable law, YOCELU is not responsible for indirect or consequential losses arising from the use of the website or delays caused by circumstances outside our reasonable control. These Terms do not limit liability where such limitation is prohibited by law.
13. Changes to These Terms
We may update these Terms when our services or business practices change. Updated Terms will be posted on this page with a revised date. Continued use of the website after changes take effect is subject to the updated Terms, to the extent permitted by law.
14. Applicable Law
These Terms are subject to applicable laws. Any rights that cannot be waived or restricted under applicable consumer protection laws remain unaffected.
15. Contact Information
For questions about these Terms, please contact:
Store Name
YOCELU
Website
https://yocelu.com/
Email
hello@yocelu.com
Phone
+1 804-230-2300
Business Address
1513 Treehaven Dr, Richmond, VA 23224, United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
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