Shipping policy

Last Updated: November 6, 2026

This Shipping Policy explains how YOCELU handles order processing and shipping for purchases made through https://yocelu.com/.

Order Processing Time

Orders are processed within 1–3 business days after successful payment confirmation. Order processing time is separate from shipping transit time.

Processing may take longer when additional order or payment verification is required. Orders are not considered handed over to the shipping carrier until the carrier receives the package.

Shipping Transit Time

After a package is handed over to the shipping carrier, the estimated shipping transit time is 6–9 business days.

Shipping transit time begins after carrier handover and does not include the order processing period. Delivery dates are estimates and are not guaranteed.

Shipping Costs

We offer free standard shipping for orders shipped within the United States.

For destinations outside the United States, shipping availability and any applicable charges will be displayed at checkout before payment is completed.

Order and Tracking Updates

When tracking information is available, it will be provided through the order-related email or notification process. Tracking information may take time to appear or update after carrier handover.

Shipping Address

Please review your shipping address carefully before completing your order. If you need to request an address correction, contact us as soon as possible. We cannot guarantee that an address can be changed after order processing has started or a package has been handed over to the carrier.

Delivery Delays

Delivery may be affected by carrier operations, weather conditions, natural events, customs procedures, or other circumstances outside our control. If your package appears delayed, please check the available tracking information and contact us for assistance.

Contact Information

For shipping questions, please contact:

Store Name
YOCELU

Website
https://yocelu.com/

Email
hello@yocelu.com

Phone
+1 804-230-2300

Business Address
1513 Treehaven Dr, Richmond, VA 23224, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed