Refund policy

Last Updated: November 6, 2026

This Return & Refund Policy applies to purchases made through YOCELU at https://yocelu.com/.

Return Request Period

Customers may submit a return or refund request within 30 days from the delivery date.

Please contact us before sending an item back. Include your order number, the email address used at checkout, the product name, and the reason for your request. We will provide the applicable return instructions.

Return Conditions and Review

Return requests are reviewed based on the circumstances of the order, the condition of the item, and applicable consumer protection requirements. Please provide accurate information about the item and the reason for the request.

If an item arrives damaged, defective, or different from what was ordered, contact us and provide a description of the issue. Photos may help us review the request.

Do not send items to our business address unless we have specifically instructed you to do so as part of an approved return process.

Return Shipping

Return shipping arrangements and any applicable return shipping costs will be communicated during the return request process. Please contact us before arranging return shipment.

Refund Approval and Processing

Refund requests are reviewed before approval. For returns involving a physical item, the applicable return process must be completed before the refund is approved.

Once a refund is approved, we will process it within 1–3 business days.

Refunds are generally issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Order Cancellations

If you need to request an order cancellation, contact us as soon as possible and provide your order number. We cannot guarantee cancellation after order processing has started or the package has been handed over to the shipping carrier.

Consumer Rights

This Policy does not limit consumer rights that cannot be excluded under applicable law.

Contact Information

For return or refund assistance, please contact:

Store Name
YOCELU

Website
https://yocelu.com/

Email
hello@yocelu.com

Phone
+1 804-230-2300

Business Address
1513 Treehaven Dr, Richmond, VA 23224, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed